Responsible Gambling

What Is Responsible Gambling?

Responsible gambling means treating gambling as entertainment, not a source of income. It involves being aware of one's spending habits, setting limits, and taking regular breaks from gaming activities. At Shambala Casino, we encourage our players to adopt responsible gaming practices that align with their financial means and personal values.

Some warning signs of problem gambling include:

• Increasing bet sizes to chase losses
• Gambling beyond affordable means
• Neglecting personal or professional responsibilities
• Feeling anxious or distressed about gambling

Tools to Stay in Control

We offer a range of tools and resources to help our players stay in control of their gaming habits. These include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Wagering Limits: Set limits on the maximum amount you can wager per game or session.
• Session Time Limits: Set time limits for gaming sessions to prevent excessive play.
• Reality Checks: Receive reminders about your spending habits and gaming time.
• Loss Limits: Set limits on the amount you can lose in a single gaming session.
• Self-Exclusion Options: Take a break from gaming by excluding yourself from our platform for a specified period.

How to Request Limits or Exclusion

If you wish to set limits or self-exclude, please contact our customer support team. We will assist you in setting up your limits or exclusion and ensure that they are applied promptly.

To set limits or exclude yourself:

1. Log into your account.
2. Go to the "Account" section.
3. Click on "Responsible Gaming" or a similar option.
4. Follow the prompts to set your limits or self-exclude.

Support for Problem Gambling

If you're struggling with problem gambling, we encourage you to seek help from our support team or external organizations. We understand that seeking help can be daunting, but it's an essential step towards overcoming problem gambling behaviors.

Some signs of problem gambling include:

• Chasing losses
• Borrowing money to gamble
• Lying about gambling habits
• Neglecting other areas of life (e.g., work, relationships, health)

If you're struggling with problem gambling, please contact one of the following organizations for help:

• GamCare: A UK-based organization providing support and resources for problem gamblers.
• BeGambleAware: A UK-based charity offering advice and guidance on responsible gaming.
• Gambling Therapy: A service providing online therapy sessions for problem gamblers.

Protecting Minors

At Shambala Casino, we take underage gambling very seriously. We have implemented age verification measures to ensure that our platform is not accessible to minors.

Underage gambling is strictly prohibited and can lead to serious consequences. We encourage parents to use parental control software to monitor their children's online activities.

Resources and Useful Links

For additional information on responsible gaming, please visit the following resources:

• National Council on Problem Gambling (NCPG)
• Gamblers Anonymous (GA)
• International Centre for Youth Gambling Problems and High-Risk Behaviours (ICYGPHRB)

We're committed to providing a safe and enjoyable gaming environment for all our players. If you have any questions or concerns about responsible gaming, please don't hesitate to contact our support team.